Money Back Guarantee
GetCheapEssay.com is a place where integrity matters. Thus we have made a money back policy that caters for your rights as our customer as well as that of our writers. In this case, we provide for the refunds of the money paid on different conditions. When you file a dispute that requires a refund, it is carefully evaluated to determine where you qualify for the refund or not. We invite you to read through this policy in order to understand what to expect when you file a dispute with us. Once you submit the details of the dispute requesting a refund it is normally settled in either of these two ways;
Submission Before Approval
When you submit complaints about the delivered piece of work before approving it you stand a chance to have a full refund. This happens when you point out issues right from the preview paper. Note that we provide a window period of fourteen days for you to approve the paper. If this is not done, the approval takes place automatically meaning that you cannot ask for a refund. At the same time, in case you pay twice for the same piece of work you are entitled to 100% refund. We do consider situations when you no longer need the work due to a passed deadline and there are mechanisms in place to refund you on percentages. Similarly when you need your work revised and at the time we do not have the appropriate writer to handle the process effectively a refund is made. If it happens that we do not have a writer to provide your ordered work within the time frame needed, we make arrangements for a refund.
Submission After Approval
We the GetCheapEssay.com wish to notify you that once you have approved the piece of work delivered to you, no refund can be made. By pressing on the approval button on your account it is a declaration that you are fully satisfied with the work done. To avoid inconveniencies we make a provision for all our customers to go through the work in a preview mode such that you can point out and raise issues before approving the work. On the same hand, we do not provide essays guaranteeing particular grades from your academic institution. Thus if you decide to submit the work provided for academic merit then you are given a low grade you do not qualify for refund at all.
Change of Instructions
When you are placing an order with us, we record and store your instructions securely. This is what guides the writer handling your work. At the same time you get a free access to constantly communicate with the writer assigned to your work. Hence, you can make clarifications and ask questions on the progress of the assignment. However, if you realize that the instructions you gave makes the paper irrelevant to the purpose you wanted to use it, you cannot get a refund. In this case we can have the issue sorted out under paid revision or a reorder depending on the extent of the changes to be made.
When you file a dispute requesting for a refund, we need some time to evaluate the request. In this case the paper has to be thoroughly checked through our quality assurance mechanisms. Thus we request for patience from you as our customer to enable us to handle your case efficiently.